Comments on: Eurostar reports, everyone says sorry, and normal business resumes

By: french derek

french derek — Sun, 14 Feb 2010 16:52:40 +0000

Interesting comment reported in this weekend’s le Figaro, by the CE of both SNCF and Eurostar Guilleme Pepy. He is said to have balled out Eurotunnel managers to their faces comparing their lazy lack of care of Eurotunnel passengers caught in the tunnel, and their lively distancing of themselves from Eurostar (their main customer). I note he didn’t mention his own staff’s equally lazy inaction ….

By: Jon

Jon — Sat, 13 Feb 2010 00:08:06 +0000

@french derek – I don’t deny they are promising concrete changes now, and the list of proposals is a good one. But we also heard in 2003 that there would be changes… perhaps I’m too cynical, but will these changes deliver? I hope so, but I am a little sceptical.

By: french derek

french derek — Fri, 12 Feb 2010 18:04:41 +0000

I have supported your views on Eurostar so far, Jon, but I need to ask – if the large sums of investment that they have promised to invest in upgrading their locomotives isn’t a “real” response, then what is? Until those improvements are done, they are being wise, surely, in cancelling trains rather than leaving themselves open to even more failures?