Comments on: Belgacom – aka Belgacon

By: Mike Sander

Mike Sander — Tue, 26 Apr 2011 16:07:37 +0000

I totally agree, not only Belgacon has the most expensive products, and worst customer services, they also cheat and twist phone operator regulations to the limit. An example (check this with any Belgacon user) if you happen not to pay your bill, they will cut off the line, reestablish it, and make you pay for the disconnect/reconnect 50€s per month (BTW, it is now done on a PC, in less than 3-4 clicks, yet it costs you 50€s. So I get out of hospital to find a bill of 95€s cause they had to reconnect me twice, not only that, regardless of all the papers from the hospital, they wont budge, so I paid and left.

By: Jon

Jon — Fri, 22 Jan 2010 10:28:05 +0000

@Nicholas – you’re welcome to quote my entry… A kind of ad-hoc vent your frustration at Belgacom system!

By: Nicholas Whyte

Nicholas Whyte — Fri, 22 Jan 2010 10:25:25 +0000

I can only sympathise. I don’t really understand Belgacom’s conception of customer service. I have quoted you here:

http://nwhyte.livejournal.com/1382822.html

Hope that is OK.

By: Claudia Muresan

Claudia Muresan — Thu, 10 Sep 2009 20:26:31 +0000

Ah! I made a Belgacom subscription 10 days ago. Paid for the most expensive package they had…long hallucinating story. They apparently installed something from outside the apartment (! – I have doubts they did) , because they did not show up when scheduled. Then I was supposed to do teh do-it-yourself part…and I still don-t have Internet…left the phone with their stupid ‘you’re a loser’ music on wait for 2 hours(!), Nobody from support picked up. nothing more frustrating then being so helpless in front of this.

By: Jon

Jon — Sun, 30 Aug 2009 20:35:46 +0000

The good news is that Belgacom have now installed everything – according to the schedule I was told having called them… I’ve also managed to order cable TV from VOO, and have even been in e-mail contact with the Commune de St Gilles regarding signing in there. All rather smooth. Means I just have to get the electricity and gas sorted out and I will be all done.

@Daniel – in St Josse Numericable’s tech was excellent, internet super quick. But their customer service in the office on rue des deux eglises is horrible. Get there early (i.e. 30 mins before it opens) and take a book. But once it’s fixed it works well.

By: Daniel Basteiro

Daniel Basteiro — Fri, 28 Aug 2009 22:46:53 +0000

I’m moving too (near Jeu de Balle) and I have to get next week tv/internet (numericable), water and gas/electricity. I’m a bit afraid… Good luck!

By: Cédric

Cédric — Wed, 26 Aug 2009 10:41:25 +0000

Not to mention Belgacom services are extremely expensive…

By: Anne

Anne — Mon, 24 Aug 2009 22:43:01 +0000

On the plus side, Saint Gilles is so much nicer than Saint Josse. I trust that you find it so also.